**Shipping Agreement**

**1. Shipping Costs:**

a. The client acknowledges that all shipping costs associated with the delivery of the purchased cashmere products from Kara Pashmina (“the Company”) will be borne by the client.

b. The shipping costs will be calculated and displayed at the time of checkout. The client is responsible for reviewing and accepting the shipping costs before completing the purchase.

**2. Delivery Time:**

a. The Company will make reasonable efforts to ensure timely delivery of purchased products. However, the client understands that delivery times may vary depending on factors such as location, shipping method, and external logistics services.

b. Any specified delivery times are estimates, and the Company shall not be held responsible for delays beyond its control.

**3. Returns:**

a. The client may request a return of purchased products within 7 days of receiving the items.

b. To initiate a return, the client must contact the Company’s customer service within the specified 7-day period, providing details of the product and the reason for the return.

c. The returned product must be in its original condition, unused, and with all tags and labels intact.

**4. Return Shipping Costs:**

a. The client acknowledges that, in the case of a return, the shipping costs for returning the product to the Company will be borne by the client.

b. The client is responsible for arranging and covering the expenses associated with the return shipment.

**5. Refund Process:**

a. Upon receiving the returned product and verifying its condition, the Company will process the refund.

b. Refunds will be issued to the original payment method used for the purchase.

**6. Exceptions:**

a. The return policy does not apply to products that have been damaged due to misuse, mishandling, or any action beyond the control of the Company.

**7. Contact Information:**

For any inquiries or concerns related to shipping and returns, please contact our customer service at karapashmina.com or [customer service phone number].

**8. Changes to the Agreement:**

The Company reserves the right to modify or amend this shipping agreement at any time. Clients will be notified of any changes through the Company’s website.